Refund policy
Returns & Exchanges
We want you to love your Playa pieces. If something does not work out, we accept eligible returns and exchanges within 14 days of delivery.
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and unused
- Free of stains, makeup, deodorant marks, perfume, pet hair, or damage
- In original condition with tags and packaging included, if applicable
Items that do not meet these conditions may not be accepted.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or discounted items
- Gift cards
- Items marked “Final Sale”
- Items that have been worn, washed, damaged, or altered
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as Playa is not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping costs are not refunded.
Exchanges
We accept exchanges for a different size or color if the item is available.
If the item you want is out of stock, you may choose another available item or receive store credit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Include your order number and clear photos of the issue so we can review it quickly.
If approved, we will replace the item or provide a refund.
How to Start a Return or Exchange
- Email Playa customer support within 14 days of delivery.
- Include your order number, full name, and the item you want to return or exchange.
- Let us know whether you would like a refund, exchange, or store credit.
- Wait for return approval before mailing your item back.
- Once approved, package the item securely in its original condition.
- Ship the item back using a trackable shipping service.
- After Playa receives and inspects the item, we will process your refund, exchange, or store credit.
- Refunds are issued to the original payment method and may take 5–10 business days to appear.